Responsible Gaming
at haybaij

Section 1

Our Commitment to Responsible Gaming

haybaij believes that gambling, when approached responsibly, is a legitimate and enjoyable form of entertainment. Our platform offers cricket betting, live casino games, slots, and a wide range of sports markets to English-speaking players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. However, we are fully aware that for a minority of players, gambling can become problematic, and we take our duty of care to those players extremely seriously.

Responsible gaming is not a box-ticking exercise at haybaij — it is a core operational philosophy embedded in how we design the platform, how we monitor player behaviour, and how we interact with players who may be showing signs of distress. Every team member who interacts with players receives training on recognising and responding to responsible gaming concerns.

haybaij is a safe and reliable platform that employs SSL encryption, fair play certification, and rigorous player-protection standards. We continuously invest in improving our responsible gaming infrastructure, including automated monitoring systems that flag unusual changes in betting frequency, deposit patterns, or session duration — allowing our team to intervene early and offer support before a problem escalates.

We encourage all players to treat gambling as one leisure activity among many, to set and respect personal budgets, and to take regular breaks. If you ever feel that gambling is no longer fun, that is your signal to step back — and haybaij's tools make it easy to do exactly that.

Section 2

Age Restriction — 18+ Only

haybaij uses a multi-layered age verification process. At registration, players are required to confirm that they are aged 18 or above. Upon requesting a withdrawal or when our system flags a potential age concern, players must submit government-issued identity documentation — such as a Bangladesh National Identity Card, passport, or driving licence — before the account is fully activated for financial transactions.

Any account found to be operated by a person under the age of 18 will be permanently closed immediately upon discovery. All funds associated with that account will be forfeited in accordance with our Terms & Conditions. haybaij does not knowingly permit underage gambling and cooperates fully with any authority investigating underage access to gambling services.

Protecting Young People

If you share a device with family members, including younger siblings or children, haybaij strongly recommends implementing device-level parental controls and ensuring that your haybaij account credentials are not accessible to minors. Never share your username or password with anyone who is under 18. If you suspect that a minor has gained access to your account, contact us immediately at [email protected].

Section 3

Player Protection Tools

haybaij provides a comprehensive suite of player-protection tools that you can activate at any time through your account settings or by contacting our support team. These tools are designed to give you full control over your gambling activity and to prevent the gradual escalation of risk that can accompany prolonged gambling sessions.

Section 4

Self-Exclusion

Self-exclusion is the most comprehensive player-protection tool haybaij offers. It is designed for players who recognise that they need a significant break from gambling and want to put a firm, enforceable boundary in place. Unlike a time-out, self-exclusion is a formal, binding process that cannot be reversed during the active exclusion period.

Available Self-Exclusion Periods

What Happens During Self-Exclusion

• All access to gambling features on the haybaij platform is suspended immediately upon confirmation of your self-exclusion request.
• All promotional and marketing communications — including bonus emails, BPL/IPL promotions, and Eid/Pohela Boishakh seasonal offers — are stopped within 24 hours of your self-exclusion taking effect.
• Any bonus funds in your account at the time of self-exclusion will be forfeited. Real-money balances remain accessible for withdrawal.
• haybaij will make every reasonable effort to identify and close any secondary accounts that may be associated with the same player identity.

How to Request Self-Exclusion

1. Log in to your haybaij account and navigate to Account Settings → Responsible Gaming.
2. Select "Self-Exclusion" and choose your preferred exclusion period.
3. Confirm your identity by providing the last four digits of your registered mobile number.
4. Receive email confirmation to your registered address within 30 minutes of submission.
5. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and specify your desired period. Our team will action your request within 1 hour.

Section 5

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of experience or financial background. It often develops gradually, making it difficult to recognise in the early stages. The following behaviours and feelings may indicate that gambling is starting to have a negative impact on your life. Honest self-reflection using this list is a healthy practice for any player.

• You find yourself spending more money on gambling than you originally planned, and feel frustrated or disappointed when you try to cut back.
• You are gambling to recover previous losses ("chasing losses"), leading to longer sessions and larger bets than intended.
• Gambling is interfering with work, study, family responsibilities, or personal relationships — for example, missing family events in Dhaka or neglecting professional duties.
• You feel restless, irritable, or anxious when you are not gambling, or you use gambling as a way to escape stress, depression, or difficult feelings.
• You have borrowed money, sold personal belongings, or used funds designated for household expenses (rent, food, utility bills) to fund gambling.
• You have lied to friends or family members about the amount of time or money you spend gambling.
• You have made repeated unsuccessful attempts to reduce or stop gambling, even though you recognise it is causing harm.
• Thoughts about gambling dominate your daily life — planning your next session, calculating past winnings and losses, or looking for ways to fund more play.

Self-Assessment

The following questions are adapted from widely used problem gambling screening tools. If you answer "yes" to three or more of these questions, we encourage you to contact our Responsible Gaming team or a professional support service without delay.

Section 6

Support Resources

haybaij encourages any player who feels their gambling is becoming a problem to seek professional support. The following organisations provide confidential guidance and assistance to individuals affected by problem gambling. All contact details are provided as plain information for your reference.

Section 7

Parental Controls

haybaij is strictly an adults-only platform. If you share a computer, smartphone, or tablet with younger family members, it is your responsibility to ensure that minors cannot access your haybaij account or any other gambling website. We strongly recommend implementing the following protective measures on any shared device.

Device-Level Parental Controls

Most modern smartphones and computers include built-in parental control features that allow you to block specific websites or categories of content. On Android devices used widely across Bangladesh, you can activate Google Family Link or your carrier's parental control service. On iOS devices, Screen Time allows you to block specific URLs. On Windows PCs, Microsoft Family Safety provides similar controls.

Third-Party Filtering Software

In addition to device-level tools, third-party internet filtering software can provide an additional layer of protection. Products such as Net Nanny, Qustodio, and similar applications allow you to block gambling-related content at the network level, meaning that the block applies across all devices connected to your home internet connection — including those used by younger siblings or children.

Account Security Best Practices

• Never save your haybaij username or password in a shared browser profile.
• Use a strong, unique password for your haybaij account that is not used anywhere else.
• Enable two-factor authentication (2FA) on your haybaij account where available.
• Always log out of your haybaij account after each session, especially on shared or mobile devices.
• Do not share your account credentials with anyone, including friends or family members who may be interested in gambling — each player must register their own account.

Section 8

Contact Our Responsible Gaming Team

If you have any questions about haybaij's responsible gaming policies, wish to activate a player-protection tool, or feel that you or someone you know may have a gambling problem, our dedicated team is here to help. All enquiries are handled with complete confidentiality and without judgment.